Part Time Customer Support Specialist|Flexible|Waterloo
Position in Waterloo, IA
Key Information
- Company: Dollar General
- Worksite: Waterloo, IA
- Career Level: Trainee.
- Position: Part Time Customer Support Specialist (Flexible/Contract, Waterloo)
- This Waterloo-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Waterloo, IA is growing.
- Benefit from working in Waterloo, a key hub for the Customer Service industry.
What You Get
- Compensation: $19-$23/Hour (approx. $25.9k/Year)
- Benefits: A competitive compensation package is offered.
- Join our Waterloo team for this flexible role.
Core Focus
- This role centers on your professional skills within the Customer Service space in Waterloo.
Part Time Customer Support Specialist
About Dollar General
Dollar General operates thousands of retail storefronts providing everyday essentials to local neighborhoods. We focus on delivering reliable value and friendly assistance to millions of shoppers daily. When you embark on a career in part time customer support specialist with Dollar General, you are joining you are joining a team that prioritizes direct community impact, mutual respect, and dependable shift coverage.
Job Summary
Join our customer support team to resolve inquiries and ensure shoppers receive accurate answers. Bring your dedication to part-time shifts designed to balance school, family, or a second job. You will serve as Part-Time, delivering the signature Empathetic problem solver that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Inquiry Resolution: Handle an average of 45 inbound customer calls and emails per shift using Zendesk ticketing software.
- Order Tracking: Investigate shipping statuses and process product return requests in SAP within a 3-minute average handling time.
- Account Updates: Modify customer profiles and verify payment details securely following PCI-DSS compliance standards.
- Feedback Logging: Categorize customer feedback daily into the CRM database to flag product quality trends for store managers.
Industry-Leading Benefits & Salary
Enjoy part-time perks designed to support your lifestyle and schedule.
- Salary: $19.00–$24.00 per hour
- Flexible Scheduling: Build 20 to 25 weekly hours around your classes or primary job with advance shift bidding.
- Employee Discount: Receive a 30 percent discount on private-label store merchandise and groceries.
- 401(k) Plan: Participate in a company-matched retirement savings plan available to part-time staff.
Requirements & Qualifications
- High school diploma or equivalent educational credential
- Minimum of 6 months experience in retail customer service or call center operations
- Proficiency in typing at least 45 words per minute on standard keyboard equipment
- Availability to work evening and weekend shifts totaling 20 to 25 hours per week
Frequently Asked Questions
How much does the Customer Support Specialist|Flexible|Waterloo position pay at Dollar General?
This role offers a pay range of $19 - $23. Actual compensation may vary based on experience, shift, and location within Waterloo.
Where is this Customer Support Specialist|Flexible|Waterloo job located?
This position is based in Waterloo, IA. Dollar General has facilities throughout the region, but this specific opening is in Waterloo.
How many hours per week is this part-time Customer Support Specialist|Flexible|Waterloo role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Waterloo.
Does Dollar General offer tuition assistance or education benefits?
Yes, Dollar General offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
