Part-Time Part-time Customer Support Representative in Billerica

Billerica Role Highlights

Fast Facts

• This role focuses on your professional skills with a schedule that fits your life.
• Benefits: Weekly pay options may be available.
• Pay Rate: $21-$27/Hour (approx. $25.4k/Year)
• Requirements: Willingness to learn and work in Billerica.
• Status: Roles filling fast.
• Earn extra cash with a stable local employer.
• Flexible Role: Part-time Customer Support Representative (Part-Time)
• Company: Dollar General
• Location: Billerica, MA
• This Billerica-based role is an excellent opportunity for professionals skilled in customer service.
• Our Dollar General team in Billerica, MA is growing.
• Benefit from working in Billerica, a key hub for the Retail Customer Service industry.

Part-Time Customer Support Representative

About Dollar General

We operate a massive national retail network with over 19,000 store locations providing essential everyday goods. Our internal promotion track ensures that hourly associates regularly advance into store manager and regional support roles within 24 months. When you embark on a career in part time customer support representative jobs with Dollar General, you are joining you are joining a team that prioritizes structured advancement pathways where 75 percent of retail leadership positions are filled through internal promotions.

Job Summary

Accelerate your career while managing your schedule as a Part-Time Customer Support Representative. Secure flexible shifts ranging from 15 to 25 hours per week that fit around your classes or secondary job. You will serve as Part-Time, delivering the signature Ambitious that sets Dollar General apart in the retail customer service.

Comprehensive Responsibilities

• Resolve Customer Inquiries: Handle an average of 45 inbound customer calls and live chats daily using Zendesk ticketing software to achieve a 92 percent first-contact resolution rate.
• Process Returns and Refunds: Execute financial transactions and merchandise refunds totaling up to $500 per shift using the store POS terminal while adhering strictly to company loss prevention protocols.
• Track Support Metrics: Maintain an average handle time under 4 minutes per ticket while documenting customer feedback logs in Microsoft Excel for weekly quality assurance reviews.
• Participate in Leadership Training: Complete 3 hours of mandatory internal management modules each month designed to prepare part-time staff for full-time assistant store manager promotions.

Industry-Leading Benefits & Salary

We invest in our part-time team members with reliable perks that support your financial and personal well-being.

• Salary: $19.00–$24.00 per hour
• Flexible Scheduling: Build your weekly shifts around school schedules or second jobs with fixed scheduling windows confirmed 2 weeks in advance.
• Employee Discount: Receive a 30 percent discount on private-label and national brand merchandise across all retail locations.
• Tuition Assistance: Access up to $1,500 annually in educational reimbursement programs after completing 6 months of continuous part-time service.

Requirements & Qualifications

• Minimum 6 months of experience in a customer service, retail, or call center environment utilizing ticketing software.
• Demonstrated ability to stand for extended periods and lift up to 25 pounds during peak store operating hours.
• High school diploma or equivalent educational credential.
• Availability to work at least 15 hours per week including occasional weekend shifts.